Transferring a Ticket to a Friend

Yes, for many events. If you cannot make it, transferring keeps your spot from going to waste: you enter your friend's email, they receive their own fresh ticket with a new QR code, and your original pass is voided so there is never a double-scan at the door.

Whether transfers are open follows the same resolution order as the rest of an event's ticket policy: a setting on that specific event takes precedence, otherwise the organizer's account-wide default applies. When a transfer goes through, the recipient is registered as an attendee on that event in their own right, under their own name and email, and if they already have a BrightStar account the ticket is attached to it. You cannot transfer to your own address — that is refused outright rather than quietly ignored.

Open the ticket you want to give away in BrightStar, tap Transfer, and enter the recipient's email address. They get an email with their own ticket immediately, and your copy is deactivated at the same time.

If you are sending several tickets to different people, they are grouped by recipient before anything goes out, so each person receives one email holding all the codes meant for them instead of a separate message per ticket. For events with reserved seating, the section, row and seat from the original order are carried into that email, so the recipient can see where they will be sitting rather than only that they have a ticket. Recipients are processed one at a time, so a problem with one address does not hold up the others.

It is deactivated. Once the transfer goes through, only the recipient's new QR code will scan in at the door, which is what prevents a double-scan. Your copy will no longer admit anyone.

Every transfer also writes a record of its own, holding the address it came from, the address it went to, the recipient's name, the event, and the time it happened, marked active for as long as it stands. That record is what the manage-your-order page reads to show a ticket as already handed on, and it is why a transferred ticket drops out of the list of tickets you can still send to someone else.

The organizer has turned transfers off for that event. Transfers are allowed at the organizer's discretion, so if the option is missing, message the organizer directly through BrightStar and they can help.

Transfers are one switch in a small group that also covers refunds, exchanges and event credit, and BrightStar resolves them together: a setting on that specific event takes precedence, otherwise the organizer's account-wide default applies. Messaging the organizer opens a thread tied to that event and your order, and their reply comes back into the same thread. Their own address is never shown to you, and yours is used only so the reply can reach you.

Only transfer to people you trust. Once a ticket is transferred, the new holder controls it and your original pass is voided, so the transfer is not something you can simply take back.

It is worth treating your confirmation email as the credential it effectively is. The order reference inside it is what authorises a transfer from the public link, so anyone who can read that email can act on the order. The signed-in route asks for more: a six-digit code sent to the address on the order, which has to be entered before a transfer or refund will go through. If you are passing a ticket to someone, send the ticket itself rather than forwarding the whole confirmation.