How Customer Data & Export Works
Full attendee profiles, behavioral auto-tags, smart segments with 20+ filterable fields, and one-click CSV export. Your data, your community, zero restrictions.
What Is BrightStar Customer Data?
Every ticket sold on EveryGetaway automatically creates a customer profile with the ticket buyer's name, email, phone, address, and purchase details. Customers are grouped by email across all your events, giving you a unified database that grows with every sale:
Customer Profiles
Complete View
Name, email, phone, total spend, tickets purchased, events attended,purchase history, activity timeline, and notes.
Auto-Tags
Behavioral Labels
VIP, Repeat, New, and Ambassador tags assigned automatically based on spend, attendance frequency, and recency.
Smart Segments
Targeted Lists
Build custom segments with 20+ filterable fields and AND/OR logic. Save, reuse, and export any segment as CSV.
CSV Export
One-Click Download
Export all customers or any segment as CSV with name, email, spend,tickets, orders, member since, city, and state.
How the System Works
Customer data collection is fully automatic. Sell tickets and your database builds itself:
Ticket Purchase Creates a Customer Record
When someone buys a ticket, their name, email, phone number, and any custom question responses are automatically saved. If they've purchased before (same email), the new purchase is added to their existing profile.
Cross-Event Grouping by Email
Customers are grouped by email address (case-insensitive) across all your events. One person who buys tickets to five events appears as a single customer with combined stats: total spend, tickets purchased,events attended, first and last purchase dates.
Auto-Tags Assigned Based on Behavior
The system evaluates each customer's data and assigns tags automatically: VIP (spent $500+ or attended 5+ events), Repeat (2+ events), New (first purchase in last 30 days), or Ambassador (3+ events and $300+ spent). Tags update in real-time.
Search, Segment, and Export
Search by name or email with real-time results. Sort by most recent, highest spend, most tickets, or most events. Build smart segments with 20+ fields and AND/OR logic. Export all customers or any segment as CSV with one click.
Explore the Customer System
Walk through each feature — from individual profiles to smart segments and export.
maya@example.com
$890
12
7
Mar 2025
Includes purchase history & activity timeline
What Each Customer Profile Includes
Contact Information
Name, email, phone number, and mailing address. Populated from ticket purchase forms and custom question responses.
Financial Summary
Total spend (net of refunds and discounts), tickets purchased, events attended, and average order value across all events.
Activity Timeline
Chronological log of all interactions: purchases, email sends, check-ins, and tag assignments with timestamps.
Purchase History
Full table of past orders: event name, date, ticket type, quantity, total amount, and status (confirmed, attended, cancelled, refunded).
Behavioral Tags
Auto-assigned tags based on spend and attendance. Filter your customer list by VIP, Repeat, New, or Ambassador with one click.
Actions & Notes
Add freeform notes, issue store credits, process refunds, resend confirmation emails, and view full order details — all from the profile page.
Segment Builder Fields
Create custom audience segments using 20+ filterable fields across four categories:
Combine conditions with AND (all conditions must match) or OR (any condition can match) logic. Text fields support operators like “is,” “contains,” and “starts with.” Number fields support “greater than,” “less than,” and “between.” Date fields support “before,” “after,” and “within last X days.”
Troubleshooting
Customer count seems low
Customers are grouped by email. If you have 500 ticket sales but 200 customers, it means many people bought multiple tickets. Each unique email is one customer.
Customer missing from the list
The customer database shows buyers for your events only. If a customer purchased through another organizer, they won't appear in your list. Verify the event belongs to your account.
Smart segments option is locked
The segment builder is available on Elevate and Amplify plans. On Seva (free), you can still search, sort, filter by tag, and export all customers as CSV.
CSV export missing some fields
CSV exports include: Name, Email, Tickets Purchased, Total Spend, Orders Completed, Member Since, City, and State. Custom question responses and phone numbers are visible in individual profiles but not currently included in bulk CSV export.
Frequently Asked Questions
Want the full feature overview?
See interactive demos, pricing details, and use cases for Customer Data & Export on the feature page.
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