How to Add Custom Questions to Checkout
Step-by-step guide to adding checkout questions, choosing question types and scoping, using templates, and exporting attendee responses — with an interactive builder to configure questions as you learn.
What Are Custom Questions?
Fields you add to checkout to collect information from buyers and attendees
4 Question Types
Short text, long text, dropdown select, and checkbox
Flexible Scoping
Per-attendee or per-order — you choose who answers
CSV Export
Download all responses as a spreadsheet with one click
Build Your First Question
Configure a checkout question and see the live preview, checkout appearance, and API schema
{
"label": "Dietary Requirements",
"type": "dropdown",
"scope": "per_attendee",
"required": true,
"options": [
"None",
"Vegetarian",
"Vegan",
"Gluten-Free",
"Kosher",
"Halal",
"Other"
]
}How to Add Custom Questions
Follow these steps in your event dashboard
Open the Questions Tab
Navigate to your event in the dashboard and select the Questions tab. This is where you manage all checkout questions for the event.
Add a New Question (or Use a Template)
Click Add Question to create from scratch, or choose a Template for common questions like dietary restrictions, t-shirt size, emergency contact, or waiver acceptance. Templates auto-fill all fields.
Configure the Question
Set the label (what buyers see), choose the type (text, long text, dropdown, or checkbox), and add options if using dropdown. For dropdowns, keep options concise — 4–8 choices is ideal.
Choose Scope & Required
Set per-attendee (asked per ticket holder) or per-order (asked once). Toggle required if the question must be answered. Use per-attendee for individual needs like dietary; per-order for group-level info like "How did you hear about us?"
Save & Preview
Save the question and it appears at checkout immediately. Preview your event page to see how it looks to buyers. Reorder questions by dragging them in the dashboard.
- Keep it short: 3–5 questions max. Every extra field increases checkout abandonment.
- Use dropdowns over text fields when possible — easier for buyers, cleaner data for you.
- Only mark questions as "required" if you genuinely need the data. Optional fields get answered more honestly.
- Use per-attendee for individual data (diet, sizes, contacts) and per-order for group data (attribution, billing).
- Start with templates — they cover the most common use cases and save configuration time.
- Test your checkout before going live. Preview as a buyer to verify question flow.
Per-Attendee vs Per-Order
The most important decision: who answers the question?
Asked for every ticket holder. If someone buys 3 tickets, they answer 3 times — once per person.
Question Types Explained
Each type is designed for specific data collection needs
Short Text
Up to 500 characters
Best for names, phone numbers, one-line answers. Example: "Emergency contact name and number"
Long Text
Up to 2,000 characters
Best for detailed responses, medical notes, special requests. Example: "Please describe any accessibility needs"
Dropdown Select
Custom options list
Best for fixed choices — diet, sizes, skill levels. Example: "T-Shirt Size" with S, M, L, XL, XXL
Checkbox
Yes / No toggle
Best for waivers, opt-ins, confirmations. Example: "I accept the liability waiver"
Troubleshooting & Edge Cases
Common questions when things don't behave as expected
Question not showing at checkout
Check that the question is enabled in the dashboard. Also verify the event is on an Elevate or Amplify plan — Custom Questions aren't available on the free tier.
Missing data in CSV export
If a question was added after some tickets were sold, earlier orders won't have answers. The CSV will show blank cells for those rows. Future orders will include the new question.
Checkout feels too long
Reduce the number of required questions. 3–5 questions is the sweet spot. Move nice-to-have questions to optional. Consider merging related questions into a single dropdown.
Editing a question after launch
You can edit question labels, options, and required status at any time. Changes apply to future orders only. Past responses are preserved with the original question text.
Frequently Asked Questions
See the Full Custom Questions Feature
This guide covers the how-to. For a complete overview of the feature including all question types, interactive demo, use cases, and pricing — visit the feature page.
Was this article helpful?